E-Store FAQs

Essentials on Demand


Your Online Campus Convenience Destination Who says getting your essentials has to be hard? In a world of social distancing getting what you need, so that you can focus on what’s important can be challenging. Let Us Do The Heavy Lifting Essential On Demand allows you to order living essentials such as snacks, household goods and toiletries without ever leaving campus. Available Monday- Friday Essentials On Demand saves you time and effort. Once your order is placed, it will be packed and ready for pick-up with you arrive. Ordering Your Essentials is easy as 1-2-3

  1. Visit the website to choose your essentials
  2. Place your order by 1:00pm local time
  3. Pick up your essentials package at your designated pick up location between 4pm – 6pm local time the same day Monday- Friday
Based on the time your order was completed, determine your pick up date and time. Ordered by 1:00pm local time Tuesday - Saturday? TODAY between 4:00pm – 6:00pm. Ordered after 1:01 pm local time Tuesday - Saturday? NEXT BUSINESS DAY between 4:00pm – 6:00pm. Ordered Sunday or Monday? TUESDAY between 4:00pm – 6:00pm.




What if I don’t arrive to pick up my items on time?


All items will be charged at the time of ordering and are non-refundable. If you arrive after the pick up timeframe, you will have a two business day grace period to retrieve your purchase.




Can I Change My Order?


With our current system you are not able to change your order online. If you would like to edit quantities or delete an item from your order, please contact email vsu-eod@thompsonhospitality.com or by phone: (703) 826–3949.




Can Someone Else Pick Up My Order?


For your purchasing safety, all orders must be picked up by the person who made the order.




When Will I Be Charged?


Your account will be charged at the time you place your order.




What If I Ordered Online at 1:01pm Local Time?


All orders that come in after 1:00pm local time will be ready for pick-up on the following business day.





VSU

​1 Hayden St Petersburg, VA 23806

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